In a profits for thwarted Comcast customers everywhere , the FCC has ordered the vampiric medium conglomerate to cough up $ 2.3 million—“the with child civil penalization valuate from a cable system operator ” — for sketchy billing drill .
The FCCannounced the amercement today . The penalization was handed down after the FCC received “ numerous complaints ” from consumers who charge Comcast of add up a bunch of stuff they never ask for to their cable bank bill , include bounty channels , set - top corner , and DVRs .
In a nice bit of schadenfreude , Travis LeBlanc , the head of the FCC ’s enforcement government agency , called out Comcast for its very obviously shady behavior . “ It is basic that a cable bill should include charges only for serve and equipment ordered by the client — nothing more and nothing less , ” LeBlanc said in a program line . The FCC ’s dominion ban cable troupe from doing this kind of thing , which is apparently recognise as “ negative pick charge . ”
Besides the mulct , Comcast also has to “ implement a five - year deference plan , ” which for any other troupe sounds terrible . But for Comcast , it sounds just great . The “ compliance architectural plan ” will apparently include the following :
Specifically , Comcast will borrow processes and procedures plan to obtain affirmative informed consent from customers prior to consign them for any new services or equipment . Comcast will also send customer an social club confirmation freestanding from any other bill , clearly and conspicuously describing newly added products and their associated explosive charge . Further , Comcast will provide to customer , at no cost , the ability to block the addition of unexampled services or equipment to their report .
In a statement to Variety , a Comcast spokeswoman said that while her company “ [ does ] not agree with the Bureau ’s effectual theory here , ” it ’s however “ pleased to put this behind us and proceed with these customer Robert William Service - enhancing changes . ”Better get crack on that , Comcast .
[ The Verge ]
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